Fraud Policy

If in the unfortunate circumstance that fraud occurs, it is of the cardholder’s responsibility to report this event to the correct authorities. If we see anything untowards, we’ll be sure to let you know too.

Wheelie Good Mobility pledges to protect your information here, and if we ask you silly questions when taking card details, it's only because we'd rather be on the safe-side as a merchant. Sadly, there is little protection for us as sellers if we're hit by fraud, unlike the customers which are repaid. Insurances and payment-taking companies do not cover it for merchants either.
So we're dedicated in ensuring that all card payments are checked, checked again and again once more.
If we have the slightest doubt that a card may be fraudulent, we will ask for a cheque or perform further checks.

Suspicious behaviour and false names are declared to the Police, as are false declarations of VAT exemption.
We do this to protect those that obey the law and will not hesitate in prosecution and further legal proceedings to those who flout it. 

Call us if you're concerned - Charmaine Kemp (Company Owner) is around to talk to anyone who feels unsure about doing business with us via card. She will answer any questions you might have and maybe come up with a payment solution that you feel more comfortable using.


Web Editor's Top Fraud Prevention Tips
Keep your cards safe and never, ever put your card details into a website that doesn't have a little padlock in the bottom right corner of the browser on the card-payment page.
Never put card details into an email or write your email address linked to any money accounts such as PayPal directly onto the web - such as on Gumtree adverts or Facebook etc.
Avoid carers and people that are not family to see your card details.
Shop from reputable businesses, and if you're unsure - give their phone number a ring and speak to someone. I've found a few shady companies online whilst shopping and if my alarm bells start ringing - I ring them up.
If you are unsure about charges to your account - call the bank immediately and chat to them. They have designated teams to help you go through the last few transactions.
1 in 3 get hit by identity theft - be sure not to be one of them.
Sign up for PayPal as it is very secure for online transactions. It is owned by eBay, so it's not short of a few bob to get these systems into place. I highly recommend them, I've been using it to shop for years. I've just made it so we take PayPal payments, making it safe for you.

If you need more advice about online shopping security - put 'Consumer advice fraud prevention' into Google.